Refund Policy
Last updated: 2026-07-25
Our refund policy
If you request a refund within 14 days of purchase, we refund the portion of your payment corresponding to your unused credits. Credits already consumed are not refundable.
How to request a refund
Contact us at support@karumy.dev with your account details and the purchase you would like refunded, including your order or receipt number. We aim to respond within 3 business days.
How refunds are processed
Approved refunds are issued by our Payment Provider — our authorized reseller and Merchant of Record — to your original payment method. The time for a refund to appear depends on your bank or card issuer.
Questions
For anything not covered here, reach us at support@karumy.dev.